Just Kidding..
She was probably having a bi-polar moment, or she thought you were someone else, OR a few minutes before someone so carelessly bumped into her cart on the way to the check out line spilling all of her grapes. The point is …..it was probably not you that she was mad at, but you happened to be the unfortunate the recipient of her holy rath because you were simply there. Clearly it’s her problem with you and some customers just can’t be helped or bothered to be kind. You are better off forgetting her past behavior and just moving on with your life. Make yourself the bigger person. If it happens again and again discuss the issue with your managers, it might be a problem where she can no longer shop in your store if she is going to be harassing the employees that work there.
So.. Unless you really don’t smile and really do bag groceries roughly, I wouldn’t worry about it. Some people just want to find the bad in people no matter how hard they are trying. And Talking back to her will only put your job in jeopardy (probably).
Hope this helps! I know I’ve been in this situation many times before because I am a Social Workers, and parents are usually mad at me or the system… Comes with the territory of a customer service job..
just be yourself... May b she was having a bad mood that day... you nvr know.. and she wanted sum1 to dump all her frustration on some one and you came as her saviour. you really helped that lady to free herself n feel good n that's a noble work. As a sales associate u must say hi, hello to the repeat visitors whether u like it or not. As you cant avoid her so the nxt time whn she comes just giv her a smile n say how r u mam bt b sure not b sarcastic.. it will make her day and ur day too.. and if still she continues to behave rudely report it to the higher authority.
Enjoy ur job.. don't take that lady so seriously.. u r new to this field.. you will encounter numerous cases like this in your future. this is a common experience for any sales associate. Take it easy !!
I know this isn't easy. I worked retail for a lot of years. But you have to grow thick skin, and not take everything personally. The only thing would be if she threatened you in any way. Otherwise, be super nice and 'kill her with kindness' as they say. She may not be totally there mentally, or else she could be on some sort of medicine, and perhaps she needed to take some. But if all else fails, ask another clerk to handle her purchase for you. Good luck, and hope this can be resolved. Btw, have you made the manager aware of this lady?
Some people try to use their authority in church to judge others outside of church either bcoz they feel they are not recognized or simply bcoz they are frustrated. Unless she's acting all creepy like following you home or showing up at your skul, i wouldn't worry about it. Go about your biz and treat her like everybody else. Don't chat her up or she might start getting all psycho on you :))
Okay, I'm 21 I'm a student but I work full time now in the summer time as a sales associate at a local store in NC. Anyway to get to the story: On last Monday I was cashiering checking people out, this lady comes in my line and the whole time she keeps giving me this "mean look" staring me up and down as I was bagging her stuff. I could see it out of my peripheral and I just ignored it and I just kept bagging her items. I tell her, her total as I wait for her to take her money out of her wallet she says "how old are you" ? In this rude tone of voice, I say "21" she goes "humph"! and gives me this stare. Then she goes, "You know I can read people all the way back from their childhoods right"?! I give her this stare like o_o. (Mind you I've never seen this lady in my life) Then she says, "I come in her all of the time and you never say Hi. You are just so rude to me! The way you bag my stuff so violently and so rough you're just so mean!" I say nothing, I am just staring at her trying not be disrespectful. Then she goes "I'm a pastor and God is telling me that you need to get your life together! The rapture is coming." Then she starts yelling in my face having a full on sermon just yelling and scaring the customer behind her in line yelling: "GET YOUR LIFE TOGETHA!". Meanwhile I'm sill looking like o_o. Then she goes "I'm just telling you this because God layed this on my heart, get your life together! Now you have a nice day." and I say "You too mamn" with this confused look on my face. Then she comes back in the next day and looks at me like nothing has happened and smiles at me and says all nice "Hello, how are you"! and I say still confused "Hello"? and I quickly go back to doing what I was doing. I have never seen this woman, ever and now after that day, she just comes in everyday and I am very uncomfortable, luckily she hasn't checked out with me again but I know I will have to eventually. I was just so taken aback as to why this woman who doesn't even know me from Adam would get in my face and say those things.
She blatanly disrespected me and I am not happy about that. My question is how do I deal with this lady when she has to come in my line, because I can't avoid her forever? Please help!
